Refund policy

RETURNS & REFUND POLICY

Customers may return unopened and unused supplements within 14 days of the original purchase date. No returns will be accepted after this period.

Eligibility for Return:

To be eligible for a return, the supplement must be in its original packaging and in the same condition that you received it. The product must be unopened, unused, and free from any signs of tampering or damage.

Return Courier:
Customers are responsible for paying the return courier costs. We recommend using a trackable courier, to ensure we receive your returned item.

Refunds:
Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and credit will be applied to your original method of payment within 7-10 business days.

 

Damaged or Defective Goods:
If you received a damaged or defective product, please contact our customer service team within 3 days of receiving the item. We will arrange for a replacement or refund, depending on the circumstances and availability of the product.

Exchanges:
We do not offer exchanges for supplements. If you wish to try a different product, please return the original item following the return policy guidelines and place a new order for the desired product.

Return Authorisation: To initiate a return, please contact our customer service team at info@kenkoblue.co.za